Store Policy
Store Policy
Welcome to The Pet Diner. Please review our store policies to ensure a smooth shopping experience.
Order Processing
All orders are processed within 1 to 3 business days (excluding weekends and holidays). Once your order has been shipped, you will receive a confirmation email with tracking details.
Shipping Policy
- USA Shipping: Free shipping with an estimated delivery time of 7 days.
- Europe Shipping: Free shipping with an estimated delivery time of 15 days.
- International Shipping: Available to select destinations, with rates varying by location.
International orders may be subject to customs duties and import taxes, which are the responsibility of the customer.
Returns & Refunds
If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order. Items must be unused and in their original condition.
Refund Process:
- Contact us at info@anamk.com with your order details.
- Ship the item back to us after receiving return approval.
- Refunds will be processed within 5-7 business days after we receive the returned item.
Damaged or Defective Items
If your order arrives damaged or defective, please email us with photos of the item within 7 days of delivery. We will provide a replacement or refund.
Order Tracking
Once your order has shipped, you will receive an email with a tracking number. Please allow up to 48 hours for tracking updates.
Payment Methods
We accept the following payment methods:
- Credit/Debit Cards (Visa, MasterCard, American Express)
- PayPal
- Apple Pay & Google Pay
Privacy & Security
Your privacy is important to us. We use secure payment gateways to protect your personal information. For more details, please review our Privacy Policy.
Contact Us
If you have any questions, feel free to reach out:
Email: info@anamk.com
Phone: +1 402-407-5657
Address: 17426 Revellor Dr, Pacific Palisades, CA 90272
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