FAQ
Frequently Asked Questions
Find answers to common questions about The Pet Diner. If you need further assistance, feel free to contact us.
1. What types of pet feeding products do you offer?
We offer high-quality pet bowls, feeders, water cups, and automatic dispensers designed for durability and safety.
2. Are your products made from pet-safe materials?
Yes! Our products are made from BPA-free, food-grade, and non-toxic materials to ensure your pet’s safety.
3. Do you offer spill-proof pet bowls?
Yes, we have specially designed spill-proof and non-slip pet bowls to help reduce messes.
4. Can I use your water cups for both dogs and cats?
Absolutely! Our water cups are designed to accommodate both dogs and cats for easy hydration on the go.
5. Do you offer automatic feeders?
Yes, we provide automatic pet feeders that allow scheduled meal times for convenience.
6. How do I clean my pet bowl or feeder?
Most of our pet bowls and feeders are dishwasher-safe. Please check the product description for specific care instructions.
7. What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, Apple Pay, and Google Pay.
8. Do you offer free shipping?
Yes, we offer free shipping on all orders within the USA and Europe.
9. How long does shipping take?
Shipping times vary: USA orders take approximately 7 days, and Europe orders take around 15 days.
10. Do you ship internationally?
Yes, we ship to select international destinations. Shipping costs will be calculated at checkout.
11. How can I track my order?
Once your order ships, you’ll receive an email with a tracking number. You can track it on our Track Order page.
12. What is your return policy?
We accept returns within 30 days of purchase. Items must be unused and in their original condition.
13. What should I do if my order arrives damaged?
If your item arrives damaged, please contact us within 7 days with photos, and we will arrange a replacement.
14. Are your automatic feeders battery or electric-powered?
We offer both battery-powered and electric automatic feeders. Please check the product details.
15. Do you offer wholesale pricing?
Yes, we offer bulk and wholesale pricing. Contact us for details.
16. Can I modify my order after placing it?
If your order hasn’t shipped yet, you can request changes within 24 hours.
17. Do you sell eco-friendly pet feeding products?
Yes! We offer biodegradable and eco-friendly pet bowls and feeders.
18. Are your products suitable for large breed dogs?
Yes, we offer large-sized bowls and feeders designed for bigger breeds.
19. Can I cancel my order?
Orders can be canceled within 24 hours of purchase before they are shipped.
20. How do I contact customer support?
Email us at info@anamk.com or call +1 402-407-5657.